5 Jobs in Somerville, MA
Holiday Inn Boston Bunker Hill Area is Hiring a Front Office Supervisor Near Somerville, MA
The Front Office Supervisor is responsible for assisting the Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Pay: $22.00 hour
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Always maintain a friendly and warm demeanor.
- Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently offered.
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Answer all guest inquiries in a timely and professional nature.
- Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.
Qualifications
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College coursework in related field helpful. Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Summary
Full Time
$55k-77k (estimate)
03/12/2024
05/09/2024
The job skills required for Front Office Supervisor include Front Office, Guest Service, Problem Solving, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
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Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Step 3: View the best colleges and universities for Front Office Supervisor.
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